Shipping policy

  • Goods remain the property of the Provider until paid for in full.
  • Shipping options and costs are quoted after an order is placed or as part of a written quotation. Delivery may not be available door-to-door in certain areas.
  • From the moment goods are dispatched, risk passes to the customer/User. Users are encouraged to purchase transit insurance if desired.
  • In the unlikely event that a logistics provider loses or damages an order, the Provider will assist the User in liaising with the carrier; however, the Provider is not liable for the behaviour, delays, or actions of any third-party courier or logistics provider.
  • The Provider works with reputable courier partners selected for their service coverage and reliability. Border posts, customs, and excise processes are outside the Provider’s control.